Last updated: 12 July 2026

These Terms and Conditions (“Terms”) apply to our website omracreative.ie, our Ómra Creative mobile apps for iOS and Android, and everything you buy from us (together, the “Services”). By using the Services or placing an order you agree to these Terms. Nothing in them affects your statutory rights as a consumer under Irish and EU law.

1. Who we are

Ómra Creative is an Irish business selling stickers, prints and personalised products, registered in Ireland (CRO no. 738453), based in Wexford, Ireland. You can contact us any time at [email protected] – or through the in-app support chat.

2. Orders and payment

  • Your order is an offer to buy. A contract is formed when we email you an order confirmation. We may decline or cancel an order (for example suspected fraud, a pricing error, or stock problems) – if we do, you’ll be refunded in full.
  • All prices are in Euro and include VAT where applicable. Prices and discounts may change at any time, but changes never affect an order you have already placed. If we discover an obvious pricing error on an order you’ve placed, we’ll contact you before proceeding.
  • Payment is taken securely at checkout by WooPayments (powered by Stripe) – card, Apple Pay or Google Pay. We never see or store your full card details. You can also pay some or all of an order with gift credit (see section 6).
  • A minimum order value may apply – it is always shown clearly in the cart before checkout.
  • Multi-buy offers. Some ranges have a multi-buy discount that applies across your whole basket rather than to one product – currently, 5 or more coasters gets 13.7% off every coaster, 5, 10 or 20 or more stickers gets 5%, 10% or 20% off, 5 or more keyrings gets 19.84% off every keyring, and 2 or more passport covers gets 9.05% off every cover. You can mix designs freely. Sets and multipacks are already sold at a bundle price and are not included. An item that already carries another offer, or that is covered by a reward, keeps that offer instead and does not count toward the multi-buy total – the cart shows you when this applies. Offers may change at any time.

3. Custom and personalised products

  • Your design, your responsibility. When you upload a photo or design (for example in the custom sticker designer) or enter personalisation text, you confirm that you own it or have the right owner’s permission to use it, and that it doesn’t infringe anyone’s copyright, trademark or other rights. You agree to hold Ómra Creative harmless from any claim arising from material you supply.
  • Content rules. We may decline, cancel or remove any custom design that we reasonably believe is unlawful, infringing, hateful, sexually explicit or otherwise objectionable. Where we cancel for this reason before printing, we’ll refund you.
  • What you get. Custom items are printed from the file you upload, at the size and options you chose. Colours can vary slightly between screens and print, and a small trim tolerance applies – that’s normal for print and not a fault.
  • No cooling-off for personalised items. Because they’re made specifically for you, custom and personalised products are exempt from the EU 14-day right of withdrawal (Consumer Rights Directive, Article 16(c)). This never affects your rights if an item arrives faulty or not as described – see section 5.
  • If you’re the owner of a trademark or copyright and would like an item removed from the Services, please get in touch at [email protected].

4. Delivery

  • We dispatch from Ireland, normally with An Post. Any dispatch or delivery dates shown are best estimates, not guarantees – please allow extra time in busy periods.
  • We don’t currently ship to every country; the checkout only accepts destinations we deliver to.
  • The items become your responsibility once delivered to your address. If an order arrives damaged, contact us straight away and we’ll sort it.

5. Cancellations, returns and faulty items

  • Changed your mind (standard items). Under EU consumer law you may cancel an order for standard (non-personalised) items within 14 days of delivery, and you have up to 28 days from delivery to send a return back to us through our returns process. Items should be unused and in their original condition. Start a return from your order page (website or app) or by contacting support. Refunds are made to your original payment method (or to gift credit where you paid with credit).
  • Personalised items can’t be returned for a change of mind (section 3) – but see the next point.
  • Faulty or wrong items. If anything arrives faulty, damaged or not as described, your statutory rights apply in full – we’ll repair, replace or refund it, including any postage. Contact us and we’ll make it right.
  • Cancelling before dispatch. You can cancel an order shortly after placing it from the order page (while the cancel option is shown). After that, contact support and we’ll cancel it if it hasn’t been printed or dispatched yet.

6. Gift credit and store credit

  • You can top up your own credit balance, buy gift credit for someone else, or receive credit from us (for example a refund to credit or a goodwill gesture).
  • Validity: purchased credit is valid for at least 5 years from purchase, in line with the Consumer Protection (Gift Vouchers) Act 2019. We’ll remind you before credit is due to expire.
  • Gift credit sent to someone must be claimed with the email address it was sent to. Until it’s claimed, the sender can recall it back to their own balance.
  • Credit has no cash value, can’t be resold, and isn’t redeemable for cash except where the law requires. Credit can’t be used to buy further gift credit.
  • If we reasonably suspect fraud or abuse of the credit system we may pause or reverse the affected credit while we investigate.

7. Your account

  • You must be at least 16 to create an account. Give us accurate details and keep them up to date.
  • You can sign in with a password or with a one-time sign-in link we email you (“magic link”). Keep your email account secure – anyone with access to your email could use a sign-in link. Sign-in links expire after 15 minutes and work once.
  • You’re responsible for what happens under your account. One account per person, please.
  • You can delete your account at any time – in the app (Account → Settings → Delete Account), on the website (My Account → Account Details), or by emailing us. Deleting your account removes your personal data as described in our Privacy Policy; any unused promotional credit and reward points are forfeited (purchased gift credit is dealt with under section 6 and consumer law).
  • We may suspend or close accounts used for fraud, abuse of our staff, or breach of these Terms. Where reasonable, we’ll warn you first.

8. Ómra Rewards

  • Ómra Rewards is our free loyalty programme: you earn points for orders and achievements, and unlock levels with perks. It’s a goodwill programme – points and perks have no cash value and can’t be transferred, sold or exchanged for money.
  • We may adjust points, achievements, levels, perks or the programme itself (including ending it) at any time. Points already redeemed against an order are never clawed back.
  • Fair play: points and achievements are for genuine activity. Gaming the system – for example repeatedly changing profile details to re-trigger rewards, or creating multiple accounts – may lead to points being removed or the account being excluded from the programme. Your date of birth (used for the birthday reward) can be changed once a year; contact support if it needs correcting after that.
  • If an order that earned points is refunded, the matching points may be removed.
  • An item covered by a reward – for example the Free Coaster or Free Sticker reward – does not also count toward a multi-buy discount threshold. One item earns one saving.

9. The mobile apps

  • We grant you a personal, non-transferable licence to use the Ómra Creative app on your own devices for shopping with us. Don’t copy, modify, reverse-engineer or misuse the app.
  • Push notifications are optional – control them in the app’s notification preferences or your device settings. Marketing notifications are off unless you opt in.
  • The apps are provided by Ómra Creative, not by Apple or Google. Apple and Google have no obligation to provide support or maintenance for the app and aren’t responsible for it, and they aren’t a party to these Terms. Apple Inc. and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.
  • We may update or discontinue app features at any time. Some features need an internet connection and a supported OS version.

10. Content you share with us

  • “Your content” means anything you submit through the Services – custom designs, uploaded photos, support chat messages, personalisation text, avatars.
  • You keep ownership of your content. You give us a licence to store, display and reproduce it only as needed to run the Services – for example printing your order, showing your design on your order page, and handling your support query.
  • Don’t submit anything unlawful, infringing, abusive or harmful. We may remove content that breaks these rules and, for repeated or serious abuse, restrict the account that posted it.

11. Our content

The Services and our product designs, artwork, branding, photos and text are owned by Ómra Creative or our licensors. Buying a product doesn’t transfer any intellectual property rights in its design. Please don’t reproduce our designs commercially without written permission.

12. Our liability

  • Nothing in these Terms limits liability that can’t be limited by law – including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
  • Subject to that, we’re not liable for indirect or consequential loss (for example lost profit), and our total liability for any order is limited to the amount you paid for it.
  • We work hard to keep the website and apps available, but we don’t promise they’ll be uninterrupted or error-free – outages, maintenance and events beyond our control (including failures of hosting, couriers or telecoms) can happen.

13. Web design services

The following applies only to web design projects commissioned from Ómra Creative, in addition to the general terms above.

  • Client materials: you guarantee that any text, graphics, photos, videos, designs, trademarks or other artwork you supply for your project is owned by you or properly licensed, and you’ll hold Ómra Creative and its subcontractors harmless from any claim arising from its use. Where we use stock or demo imagery, it’s your responsibility to ensure it’s licensed (or replaced) before the site goes live.
  • Delivery and copyright: the project is delivered on receipt of final payment, by publishing or electronic transfer. Original content designed for you under the project becomes yours once final payment (and any additional charges) is made. Stock photography, source code, work-up files and tools that weren’t specifically created for you remain the property of their respective owners. We may show project work in our portfolio and place a “Website Design by omracreative.ie” credit link in the site footer.
  • Payments: payments must be made promptly on the agreed schedule; deposits are non-refundable. We may pause work, remove a project from public view, or (after a 5-day grace period) suspend related services for overdue payment; a paused project may attract a restart fee, and collection costs for unpaid invoices are passed on. All payments are in Euro unless agreed in writing. One master round of revisions is included unless otherwise agreed; further revisions are charged at a fixed price. Out-of-scope work may be charged additionally.
  • Timelines: a project starts once you’ve supplied all needed material, and runs to estimated (not guaranteed) dates. Keeping to the schedule needs timely feedback (within 24 hours where possible) and reasonable availability from you; client delays may incur costs. All deadlines and timeframes are estimates only, and you agree to hold Ómra Creative harmless for missed estimates.
  • Functionality: we don’t warrant that a delivered project will be uninterrupted or error-free, and we’re not liable for loss caused by service providers, hosting, telecoms, third-party access or events beyond our control. You’re responsible for complying with the laws, taxes and tariffs that apply to your own e-commerce activity.
  • Agreement: the project contract is the sole agreement for the web design work; extra work needs a written request. Quoted prices are honoured for 1 month.

14. General

  • We may update these Terms from time to time – the date at the top always shows the current version, and significant changes will be flagged on the site or in the app. The version in force when you place an order applies to that order.
  • If part of these Terms turns out to be unenforceable, the rest still applies.
  • These Terms are governed by the laws of Ireland, and disputes belong to the Irish courts. As a consumer you also keep any protections of the law of the country you live in.
  • If you’re unhappy with anything, please talk to us first at [email protected] – we’re a small business and we’ll do our best to fix it. You can also contact the Competition and Consumer Protection Commission (CCPC) for independent consumer advice.