A minimum order value of €10 applies to all orders.Learn more
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How can I check the status of my order?
You can find your past orders in 'My account' or click Track your order.
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Can I cancel my order?
Usually you can cancel an order within the first hour after placing it, to do this just visit My account > View orders and select the order you want to cancel, click the cancel button.
After one hour it's possible your order may have been printed. Get in touch with us to confirm if we can still cancel your order.
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What is Expedited Printing?
Expedited Printing -
The time it takes to print your order can vary depending on how busy we are at any given time. Most orders are printed in 24-72 hours, but sometimes you need it faster.
Expedited Printing is an additional add-on that can be purchased at the checkout page (bottom of the page). Use this option if you need an item faster than usual. A 50% fee applies to all items in a rush order. Your items will be printed faster than they normally would with a standard order.
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Is omracreative.ie legit? Will I actually receive my order?
Yes - we are very real. You can check out our reviews on:
We also have an active instagram account which you can find here.
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In-stock, Out of stock and Back-ordered items explained
In-Stock:
Everything we make is made to order, when an order comes in, we print it.
So when an item is marked as 'in-stock' it means, we have the raw materials (blank mousemats, t-shirts, mugs, etc) and will then print your order. This ensures we don't print any more than we can sell, and makes more efficient use of our available space for stock.
Out of Stock:
When an item is marked as 'out of stock' it means we can't fulfil the order (either temporarily or otherwise) and the product can't be ordered. This might mean we don't have stock of a specific size, or colour t-shirt for example and may not be able to stock it again for some time.
Backorder:
Sometimes we might not have inventory of certain colours/sizes (t-shirts, mugs etc) to print your designs onto and will place your order on hold while we wait for stock. We will let you know in these cases if there's a delay expected and generally, we can offer you an alternative product or a different colour if you need something sooner. Generally back ordered items are available within 3-5 weeks.
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How To: Returns Process
For purchases made via omracreative.ie:
Visit 'My Account' > Orders. Click the 'View' order button on the order you want to return. Then click 'Return items' and follow the process.
Note: The 'Return items' option will only be available to orders that are less than 28 days old.
- For purchases made on Adverts.ie, please visit Adverts.ie and message Ómra Creative.
- For purchases made on Redbubble, please contact Redbubble support.
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Can you make car window stickers?
Currently we can't make stickers suitable for a car window.
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How does the passport cover mix & match discount work?
Add 2 or more passport covers to your basket and every one of them is 9.05% off. That works out at any 2 covers for €40.
- Mix any designs you like. They do not have to match, and they do not have to be added through the Mix & Match picker on the passport covers page - covers added one at a time from their own product page count exactly the same.
- It keeps applying above 2. Three covers are €60 and four are €80, so the price per cover stays the same once you pass 2.
- It is automatic. The discount appears in your cart as soon as you reach 2. There is no code to enter.
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How does the keyring mix & match discount work?
Add 5 or more keyrings to your basket and every one of them is 19.84% off. That works out at any 5 keyrings for €20.
- Mix any designs you like. They do not have to match, and they do not have to be added through the Mix & Match picker on the keyrings page - keyrings added one at a time from their own product page count exactly the same.
- It keeps applying above 5. Nine keyrings are €36 and ten are €40, so the price per keyring stays the same once you pass 5. It is not a fixed bundle of 5.
- It is automatic. The discount appears in your cart as soon as you reach 5. There is no code to enter.
What is not included
- Specialty keyrings sold at their own price, such as the Kodacolor film keyring and the Gameboy cartridge keyring.
- The personalised registration plate keyring, which is made to order.
- A keyring covered by the Free Keyring reward does not count toward the 5 and does not receive the discount. One keyring earns one saving.
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How does the sticker multi-buy discount work?
The more stickers you buy, the bigger the discount on all of them:
- 3 or more - 13% off
- 5 or more - 20% off
- 10 or more - 30% off
It counts across your whole basket, in any mix of designs and colours, and it is applied automatically in the cart. There is no code to enter.
What is not included
- Custom stickers made with the sticker design tool.
- Personalised stickers and our premium €4.99 stickers, which are sold at a single price.
- Sticker collections and megapacks, which are already sold at a bundle price.
- Bundle options on a product - for example an "All 3 Stickers" choice - are already a bundle price, so they do not receive the discount and do not count toward the total.
- A free sticker from a reward does not count toward the total.
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How does the coaster mix & match discount work?
Add 5 or more coasters to your basket and every one of them is 13.7% off. That works out at any 5 coasters for €28.
- Mix any designs you like. They do not have to match, and they do not have to be added through the Mix & Match picker on the coasters page - coasters added one at a time from their own product page count exactly the same.
- It keeps applying above 5. Six, ten or twenty coasters are all 13.7% off, so the more you add the more you save. It is not a fixed bundle of 5.
- It is automatic. The discount appears in your cart as soon as you reach 5. There is no code to enter.
What is not included
- Wooden engraved coasters are a separate range at their own price and are not part of this offer.
- Coaster sets and multipacks (our 6-packs, and the Streets of Rage 4-coaster set) are already sold at a bundle price, so they do not receive the discount and do not count toward the 5.
- A coaster that already has another offer on it - for example a matching mug pairing, or a timed deal - keeps that offer instead. It does not count toward the 5, and your cart will say so on that line.
- A coaster covered by the Free Coaster reward does not count toward the 5. One coaster earns one saving.
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Can I make a custom or personalised order?
Yes. If you need a specific colour, or specific design you can get in touch with us to let us know. Many of our items offer customisation or personalisation options (for an additional fee).
An additional charge of 20% may applied for items that are truly custom made (from scratch); stickers, mugs, t-shirts, phone cases, coasters, magnets etc.)
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Own garment printing
We no longer offer 'own garment printing'. There is a risk that your item may be lost or damaged in transit, or the potential to be damaged during printing.
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Shipping Costs
Republic of Ireland
- Stickers, Decals: €3.99 (Untracked at the buyers risk, please contact us if you need tracked shipping)
- T-Shirts, Mugs, Phone Cases: €7.49
- Framed Prints: €14.99
- Free shipping on orders over €75
United Kingdom
- Stickers, Decals: €13.49 (Tracked)
- T-Shirts, Mugs, Phone Cases: €17.49
- Framed Prints: €26
Europe
- Stickers, Decals: €22 (Tracked)
- T-Shirts, Mugs, Phone Cases: €28
- Framed Prints: €26
We’re not currently shipping outside these regions.
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Are the stickers waterproof?
Stickers are not waterproof. They are splash resistant however. If they are submerged the sticker will lose it's adhesion and may fall off of the surface. We have tested blasting our stickers with a hose pipe and they have remained intact and adhered, but we can't guarantee they will hold up to other types of water/force.
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Can you make stickers bigger/smaller?
We can make the stickers bigger (up to a point!) but we no longer offer smaller sizes.
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USA Shipping Suspended - 27th August 2025
We have suspended shipping to the United States due to the implementation of tariffs and the removal of de minimus exemption. We don't want the paperwork headache, nor do we want our U.S. customers to receive a hefty customs bill.
We continue to monitor the tariff situation and may reintroduce shipping to the United States again in future if things change.
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How are the t-shirts printed?
The t-shirts are printed using a heat press method. The t-shirt designs are printed, cut and pressed by hand so slight variations in designs can happen. This means no two t-shirts are ever printed exactly the same!
We do not have large scale printing capabilities so some minor colour calibration and alignment may occur from time to time. If you are unhappy with the quality of your t-shirt, i.e.: if it's defective or incorrect, you can contact us.
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Is there free shipping?
Yes, over a certain amount (€75).
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Where are your items sourced and made?
Right here in Wexford! We don't order from China etc.
Unlike a lot of other sellers who use POD (Print on Demand) services - this basically means someone else in a different country does their printing for them - we print everything here so we can do a final quality check before shipping it to you. It also means you get your items much faster.
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Do you have womens sizes in T-Shirts?
Yes we have a limited number of women's sizes for T-Shirts available. They are not available on the store just yet, so please contact us in the meantime if you need a womens size specifically.
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What payment methods do you accept?
You can make payment for design services in a number of ways:
- Bank transfer (SEPA)
- Revolut transfer
- Visa, Mastercard
- Apple Pay
- Google Pay
- Klarna (Spread the cost, Pay Later)
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How can I get support?
You can get customer support quickly by Whatsapp on 0899413502 or email to [email protected].
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PayPal Payments are no longer accepted
Unfortunately we can't accept payments via PayPal as of 22/08/2025 due to PayPal's restrictive account security measures which have closed our account on two occasions without citing any reason.
To be honest, it was a long time coming. They have been nothing but a headache for us.
PayPal can go and shite!
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Can you make a polo t-shirt?
No, we don't offer polo t-shirts anymore.
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Why is there a €10 minimum order value?
We make everything from scratch and don't mass produce our items. At times where we are busier (e.g. Christmas), we just don't have the time any more to make single sticker orders and need to prioritise bigger orders.
Additionally (and more importantly) fraudsters will sometimes attempt to use stolen cards and buy low-value items from our website to test if the cards are working. Often it is items priced €10 or less. We need to block these orders to prevent this activity from taking place.
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What kind of packaging do you use?
We don't believe in waste and so we recycle and re-use as much packaging as possible. So you might receive a package from us in an Amazon box, or a Nike shoe box 🙂 It's what's inside that counts!
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There is a blemish on the print of my item / air bubble in my sticker.
As each item is hand made, printed and pressed, there can be slight inconsistencies with the print and colours. If you're unhappy with the print quality please reach out to us and let us know.
For stickers, occasionally an air bubble may find it's way into the laminate during lamination. Usually these are not noticeable but if you are unhappy please get in touch.
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Can I purchase some specific artwork / logo listed on the shop?
Often the logos and illustrations are re-drawn by hand. If you need original artwork for a specific logo or asset listed on the shop, feel free to get in touch and we can provide you with a quote to purchase it.
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Payment
Refunds and Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, if applicable, the cost of return shipping will be deducted from your refund.
A restocking fee may also apply to certain orders. This fee will be deducted from your refund.
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What payment methods do you accept?
You can make payment for design services in a number of ways:
- Bank transfer (SEPA)
- Revolut transfer
- Visa, Mastercard
- Apple Pay
- Google Pay
- Klarna (Spread the cost, Pay Later)
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PayPal Payments are no longer accepted
Unfortunately we can't accept payments via PayPal as of 22/08/2025 due to PayPal's restrictive account security measures which have closed our account on two occasions without citing any reason.
To be honest, it was a long time coming. They have been nothing but a headache for us.
PayPal can go and shite!
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Do you accept vouchers/grants from the enterprise board etc?
Not currently - the new 'Grow Digital' vouchers from the Local enterprise office can only be used with subscription services - but please contact us for the latest information as this may have changed and we may still be able to assist you. It's worth noting that our pricing for services is set with this in mind. Ómra Creative is very competitive when it comes to pricing for packages and do not charge as much as some of the bigger agencies around, this means vouchers are not needed.
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Do I need to pay a deposit to secure a website?
Yes, a small deposit is required before any work commences. This is generally around €300-500 for small business website design, wedding design and online store packages. For the Pro business package, there is an increased deposit required of €1000. This secures your domain name and the website design work can begin.
We incur costs and spend time setting up any new website, so this is why a deposit is required.
This deposit is non-refundable, so please only proceed if you are sure that you need a website.
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Delivery
Who will deliver my item?
Items are shipped with An Post within Ireland. Outside of Ireland, An Post will hand over to your local carrier.
We don't offer alternative carriers.
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What is Expedited Printing?
Expedited Printing -
The time it takes to print your order can vary depending on how busy we are at any given time. Most orders are printed in 24-72 hours, but sometimes you need it faster.
Expedited Printing is an additional add-on that can be purchased at the checkout page (bottom of the page). Use this option if you need an item faster than usual. A 50% fee applies to all items in a rush order. Your items will be printed faster than they normally would with a standard order.
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When will I get my item?
You can check the expected shipping date of your order in your 'My Account' page. This date is a guideline for when we expect to print your order and is NOT the delivery date.
Items are usually printed the day after your order is received. Printed items are dispatched the following day. (1-2 days processing time).
For in stock items, delivery is generally within 3-5 working days (Ireland) after your order has shipped.
Shipping to UK, EU or Rest of World can take longer. We've had stickers to Australia that took over three weeks to arrive, it's totally dependant on the postal system.
For backordered items (if we don't have your size, or colour) we'll email you with an estimate, but generally these take around 3-5 weeks (Ireland).
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I haven't received my item
For orders in Ireland, please allow 3-5 working days for your order to arrive. Reach out to us by email, Whatsapp or DM us on Instagram. If you can, please include your order number or email address and we'll be happy to investigate.
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My item was returned to Ómra / I didn't collect my item on time.
If your item was shipped to you and your postal service couldn't deliver to you because you were unable to collect it, unavailable at the time the post-person called to your home or shipping address, and you failed to collect it from your local post office/depot/wherever your packages are held, your item will sometimes end up being returned to us. In this instance, if the item arrives back in saleable condition, we can re-send it to you (at your own cost).
Please note it is your responsibility to ensure you are available to collect your purchased items. As a small store, we can't absorb the cost of re-sending items that were not collected by you.
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Tracked Shipping vs Standard Post
For stickers orders within Ireland, you can opt for standard shipping which is lower cost, but not tracked. We cannot be held responsible for items that have not arrived unless you have chosen tracked shipping.
We no longer offer standard shipping on items like mugs, prints, etc. We also no longer offer standard (untracked) delivery for orders outside of Ireland. This is due to too many orders being lost in the post and we can't continue to shoulder the cost of these any longer.
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Shipping Costs
Republic of Ireland
- Stickers, Decals: €3.99 (Untracked at the buyers risk, please contact us if you need tracked shipping)
- T-Shirts, Mugs, Phone Cases: €7.49
- Framed Prints: €14.99
- Free shipping on orders over €75
United Kingdom
- Stickers, Decals: €13.49 (Tracked)
- T-Shirts, Mugs, Phone Cases: €17.49
- Framed Prints: €26
Europe
- Stickers, Decals: €22 (Tracked)
- T-Shirts, Mugs, Phone Cases: €28
- Framed Prints: €26
We’re not currently shipping outside these regions.
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Last Posting Dates December 2026
An Post haven't released their last posting dates for Christmas 2026 yet. We'll update this page with the confirmed cut-off dates for Ireland, Northern Ireland, the UK, Europe, the United States and the Rest of World as soon as they're announced, so please check back closer to Christmas.
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USA Shipping Suspended - 27th August 2025
We have suspended shipping to the United States due to the implementation of tariffs and the removal of de minimus exemption. We don't want the paperwork headache, nor do we want our U.S. customers to receive a hefty customs bill.
We continue to monitor the tariff situation and may reintroduce shipping to the United States again in future if things change.
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Is there free shipping?
Yes, over a certain amount (€75).
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Returns
Returns policy
Our refund and returns policy for physical goods lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange. Website and graphic design services provided are not eligible for refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only faulty or defective items can be exchanged or refunded.
Several types of goods are exempt from being returned. Personalised goods such as t-shirts, business cards, other apparel and merchandise cannot be returned.
Additional non-returnable items:
- Gift cards/vouchers
- Downloadable software products
- Fast track, maintenance plan or other non-physical services
Full returns policy can be found here:
https://omracreative.ie/refund_returns/
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Refunds and Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, if applicable, the cost of return shipping will be deducted from your refund.
A restocking fee may also apply to certain orders. This fee will be deducted from your refund.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first. You will need to cover the cost of returning your item in most cases, and a re-stocking fee may apply.
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How To: Returns Process
For purchases made via omracreative.ie:
Visit 'My Account' > Orders. Click the 'View' order button on the order you want to return. Then click 'Return items' and follow the process.
Note: The 'Return items' option will only be available to orders that are less than 28 days old.
- For purchases made on Adverts.ie, please visit Adverts.ie and message Ómra Creative.
- For purchases made on Redbubble, please contact Redbubble support.
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Ómra Rewards
General Terms and Conditions
- Each reward can be redeemed once. Level rewards are a one-time thank you for reaching that level, not a recurring discount. Once a reward has been used on an order it is marked as redeemed and cannot be used again.
- How to redeem - Every reward is redeemed by you, from the Rewards tab in your account or in the Ómra app. Press Redeem, then add a qualifying item to your basket and the discount comes off automatically at checkout. You never need to mention a reward in your order notes.
- Free Sticker - Covers one single sticker up to €2.49. Excludes sticker bundles, multipacks, and custom stickers created with the sticker design tool.
- Free Keyring - Covers one keyring up to €4.99. Excludes the higher-priced specialty keyrings.
- Free Coaster - Covers one single coaster up to €6.49. Excludes coaster sets and multipacks. The coaster covered by this reward does not count toward the 5-coaster mix & match discount - one coaster earns one saving.
- Free Mug - Covers one standard mug up to €19.99. Excludes the supersize mug.
- Free T-Shirt - Covers one t-shirt up to €34.99.
- Where a reward covers an item "up to" a value, the discount applied is the price of the qualifying item in your basket, up to that ceiling. If your basket contains more than one qualifying item, the discount applies to the dearest one that falls within the ceiling. If your basket contains no qualifying item, no discount is applied and your reward stays unused.
- Only one reward can be active at a time. Activating another replaces the one currently active - it does not use it up.
- If an order is cancelled, fails, or is refunded in full, any reward used on it is returned to your account and can be redeemed again.
- Rewards are applied as an automatic basket discount and have no cash value. They cannot be exchanged for cash or store credit.
- Rewards cannot be combined with other promotional discount codes or offers unless otherwise stated.
- Date of birth - Your date of birth can only be set once, because it determines your yearly birthday bonus. Please check it carefully before saving. If it needs correcting afterwards, contact support and we'll change it for you.
- Ómra Creative reserves the right to modify, suspend, or revoke any reward or the Ómra Rewards programme at any time, at our sole discretion.
- If you return items, cancel your order, or an order is partially or fully refunded, any relevant accrued points will be deducted from your rewards account.
- Points and rewards are issued in good faith and may be withdrawn if misuse or fraudulent activity is detected.
- Points do not expire. Ómra Creative reserves the right to change this policy in the future without notice.
- Congratulations on reading the Terms & Conditions - click here to unlock a secret achievement! (You must be logged in)
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Account
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Design Services
Can Ómra Creative design a logo for my business?
Yes! Logo Design is available. Let us know your requirements by contacting us.
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Can Ómra Creative design and build an iPhone or Android app for my business?
Yes! App design and development is available for both iOS and Android. Let us know your requirements by contacting us.
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Can I update my website once it's been built?
Yes. You can access your site and make changes if you feel comfortable doing so. If not, consider a maintenance plan and let Ómra Creative update your site and keep it running smoothly for you.
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I need something specific, but it's not listed as a service. Can you help?
Maybe! Get in touch using the 'Contact' button to see if the service you need is available. Custom websites can be tailored to suit specific needs.
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My website is down/having issues.
We have website uptime monitoring in place so chances are, we're aware and already working on it but if you are seeing issues with your website, simply get in touch via the 'Contact' button above, or send a message to the Ómra Creative Whatsapp or Facebook messenger account. Any issues will be investigated quickly.
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Can you print business cards/flyers/newsletters etc?
Our service offers print design, which is great if you have a printer in mind or want us to print your items for you.
Ómra Creative also offers design-only services and can help with your business card or flyer designs, to get them ready for a printer.
Printing costs must be paid up front. Please allow around 7-10 working days for receipt of printed items.
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Can you help me with my social media design?
Yes! Social media (TikTok, Facebook, Instagram, YouTube, X) design services are available.
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What does Ómra mean?
'Ómra' is the Irish word for 'Amber'. Since Ómra is an Irish business based in the south-east of Ireland - blessed with lots of golden sunshine - it felt like a fitting name.
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How long have you been in business?
While Ómra Creative the brand is new for 2024, we have been in the web and creative design industry for over 15 years.
We have previously been known as Wexford Graphic Design and developed many websites since the mid-late 2000's.
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How long will my website remain online?
Your website remains online for 12 months from when it's built.
There are costs incurred by Ómra Creative annually to maintain webspace, renew your domain name, general maintenance and security patches need to be applied.
You will receive a renewal reminder in advance of your 12th month, with details on renewal pricing. The fee to renew is a small fee.
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What are the annual website renewal fees?
The initial costs of the website design are the most significant. There is a smaller annual renewal fee every 12 months, for as long as you would like to keep your website online. This fee is to cover your recurring domain name, hosting and some maintenance costs that Ómra incurs.
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What payment methods do you accept?
You can make payment for design services in a number of ways:
- Bank transfer (SEPA)
- Revolut transfer
- Visa, Mastercard
- Apple Pay
- Google Pay
- Klarna (Spread the cost, Pay Later)
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Can you help my website get to the top of Google?
This is called Search Engine Optimisation, or SEO for short. Ómra Creative optimises your website for Google and other search engines, in a number of ways:
- Ensuring the right keywords are included so your website appears in a search
- Making sure that your website loads as fast as possible, this is favourable to a higher search ranking
- Producing high quality content for your website, this is to make your website more relevant
Unfortunately, there are no guarantees in life and with SEO the same principle applies. Your website may be number one, or it might only reach the top 10, or top 100. There are many factors involved in search ranking, such as the number of competitors you have, how much they spend on SEO or advertising, etc.
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Do you accept vouchers/grants from the enterprise board etc?
Not currently - the new 'Grow Digital' vouchers from the Local enterprise office can only be used with subscription services - but please contact us for the latest information as this may have changed and we may still be able to assist you. It's worth noting that our pricing for services is set with this in mind. Ómra Creative is very competitive when it comes to pricing for packages and do not charge as much as some of the bigger agencies around, this means vouchers are not needed.
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Are discounts available for bigger packages / customers availing of more than one service?
Yes. If you're taking more than one service, discounts may be offered. To know more, simply get in touch to discuss your package.
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I'm not sure which package I need and I don't want to overspend
Don't worry. There are no pushy sales tactics here. We're happy to have a chat with you about your needs. If our service or pricing isn't right for you (or for us) we'll let you know. We'll even recommend other agencies that might be a better fit for you.
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Do I need to pay a deposit to secure a website?
Yes, a small deposit is required before any work commences. This is generally around €300-500 for small business website design, wedding design and online store packages. For the Pro business package, there is an increased deposit required of €1000. This secures your domain name and the website design work can begin.
We incur costs and spend time setting up any new website, so this is why a deposit is required.
This deposit is non-refundable, so please only proceed if you are sure that you need a website.
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Are the prices on the website accurate? Are there hidden fees?
Prices are up to date as of June 2026. Prices are intended to be guide prices and the price you actually pay might be slightly higher or lower depending on what you need and any discounts that might apply.
Other design agencies don't usually display their prices, Ómra Creative believes in being transparent with pricing and setting pricing that is fair and competitive.
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Can I get an invoice for work carried out?
Yes an invoice receipt will be provided. As we are a small business, we are below the threshold for VAT and as a result, there will be no VAT due on your invoice.
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Can you update my existing website?
If you have an existing Wordpress site or HTML/CSS/JS website and need to make some tweaks, get in touch and we can assist you.
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Feedback
How do I share feedback with you?
Design and product ideas, bugs and website or app feature requests, all live on our Suggestions board, where you can vote and comment on other people's ideas too.
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About Ómra
Ómra (Irish for amber) is a design agency and retro print shop based in Co. Wexford, Ireland.
The Ómra shop is new, but the business behind it is not: it grew out of years of design work for Irish businesses, and that studio still designs websites, logos and print today.
Registered Business: 738453.
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Terms & Privacy Policy
Terms & Conditions
The full terms for shopping and working with us
Privacy Policy
What we store, why, and your rights
Returns & Refunds Policy
Read carefully before contacting us.
Overview
Our refund and returns policy for physical goods lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange. Website and graphic design services provided are not eligible for refunds. Certain printed goods such as business cards, flyers or personalised or customised items are also not eligible. We cannot re-sell these items if you send them back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only faulty or defective items can be exchanged or refunded.
Several types of goods are exempt from being returned. Personalised goods such as t-shirts, business cards, other apparel and merchandise cannot be returned.
Additional non-returnable items:
- Gift cards/vouchers
- Downloadable software products
- Fast track, maintenance plan or other non-physical services
To complete your return, we require a receipt or proof of purchase. (Your order number and name/address, or order confirmation email is usually enough).
Please do not send your purchase back without contacting us first. You will need to obtain a tracking number when sending your item back to us.
There are certain situations where refunds are not granted:
- Items with obvious signs of use
- Items that have been worn.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Any item that is stained, contains odours (of any kind)
- Personalised items such as custom t-shirts, other apparel that cannot be re-sold
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded, except if defective or faulty.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you
Shipping Returns
To return your product, you should mail your product to us after emailing us first for details of the return.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is deemed defective. Shipping costs are non-refundable, unless in the case where we have agreed to refund your shipping costs due to a defective item. If you receive a refund, if applicable, the cost of return shipping will be deducted from your refund (for exchanges).
Depending on where you live, the time it may take for your exchanged product to reach you may vary. In Ireland, if the replacement item is in stock we will generally ship within 1-2 days.
A trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Need Help?
Contact us for questions related to refunds and returns.
Ómra Rewards Terms & Conditions
- Each reward can be redeemed once. Level rewards are a one-time thank you for reaching that level, not a recurring discount. Once a reward has been used on an order it is marked as redeemed and cannot be used again.
- How to redeem - Every reward is redeemed by you, from the Rewards tab in your account or in the Ómra app. Press Redeem, then add a qualifying item to your basket and the discount comes off automatically at checkout. You never need to mention a reward in your order notes.
- Free Sticker - Covers one single sticker up to €2.49. Excludes sticker bundles, multipacks, and custom stickers created with the sticker design tool.
- Free Keyring - Covers one keyring up to €4.99. Excludes the higher-priced specialty keyrings.
- Free Coaster - Covers one single coaster up to €6.49. Excludes coaster sets and multipacks. The coaster covered by this reward does not count toward the 5-coaster mix & match discount - one coaster earns one saving.
- Free Mug - Covers one standard mug up to €19.99. Excludes the supersize mug.
- Free T-Shirt - Covers one t-shirt up to €34.99.
- Where a reward covers an item "up to" a value, the discount applied is the price of the qualifying item in your basket, up to that ceiling. If your basket contains more than one qualifying item, the discount applies to the dearest one that falls within the ceiling. If your basket contains no qualifying item, no discount is applied and your reward stays unused.
- Only one reward can be active at a time. Activating another replaces the one currently active - it does not use it up.
- If an order is cancelled, fails, or is refunded in full, any reward used on it is returned to your account and can be redeemed again.
- Rewards are applied as an automatic basket discount and have no cash value. They cannot be exchanged for cash or store credit.
- Rewards cannot be combined with other promotional discount codes or offers unless otherwise stated.
- Date of birth - Your date of birth can only be set once, because it determines your yearly birthday bonus. Please check it carefully before saving. If it needs correcting afterwards, contact support and we'll change it for you.
- Ómra Creative reserves the right to modify, suspend, or revoke any reward or the Ómra Rewards programme at any time, at our sole discretion.
- If you return items, cancel your order, or an order is partially or fully refunded, any relevant accrued points will be deducted from your rewards account.
- Points and rewards are issued in good faith and may be withdrawn if misuse or fraudulent activity is detected.
- Points do not expire. Ómra Creative reserves the right to change this policy in the future without notice.
Store & Gift Credit Terms & Conditions
- Store credit has no cash value and cannot be withdrawn, refunded to cash, or exchanged for money.
- Credit is valid for 5 years from the date of purchase. We'll email you a reminder 7 days before any credit is due to expire.
- When you pay with credit, your balance is spent oldest-expiry-first.
- You can use credit for part of an order and pay the rest by card, or top up to cover the full amount.
- Gift credit you buy can be sent by email or by post (postage fee applies). Credit sent from your own balance is deducted immediately; once the recipient claims it, it's theirs, and you can recall it any time before it's claimed.
- Something went wrong? If your credit wasn't received, was sent to the wrong place, didn't deduct at checkout, or anything else looks off, please open a chat with us and we'll sort it out.
Custom Sticker Designer Terms
- No minimum order. You can order as few as 1 sticker.
- Maximum sticker area (incl. border): 3,000 mm²
- Minimum side length: 20 mm · Maximum: 100 mm
- Every sticker includes a border - it is a permanent part of the die-cut shape and cannot be removed.
- Border is approx. 4.5 mm on all sides. White border is included free; any other colour adds a flat €2.00 fee, as coloured borders require additional ink beyond standard printing.
- All text and image elements you add to the canvas will be combined into a single sticker and printed as one design. Elements cannot be separated or printed individually.
- These are individual die-cut, premium laminate stickers, not sticker sheets. Each sticker is precisely cut to the shape of your design.
- Our stickers are splash resistant and suitable for everyday use, though they are not guaranteed 100% waterproof.
- Accepted file types: JPG, JPEG, PNG, TIFF, BMP, PDF, GIF · Maximum file size: 20 MB
- The €5.00 custom design fee is charged once per order, not per sticker
- Uploaded images are automatically deleted from our servers within 12 hours if an order is not placed.
- Your images are never shared with any third parties.
- We reserve the right to cancel any order containing offensive, illegal, hateful, or infringing content (nudity, hate symbols, copyrighted imagery, etc.)
- Printed colours may vary slightly from what you see on screen due to differences in monitor calibration and colour profiles
- Custom stickers cannot be returned or refunded. Please review your design carefully before ordering.
Expedited Printing Terms
Need your order fast? For an extra fee, we’ll bump your order to the top of the print queue - same-day printing, dispatched the next working day! Orders must be placed before 7pm GMT.
Where capacity allows, we’ll always do our best to get your order printed same day - and if for any reason we can’t, we’ll let you know and refund the expedited printing fee in full.
Please note: Ómra Creative cannot guarantee delivery by a specific date, as delays with An Post can occasionally occur outside our control. Expedited printing is not available on public holidays or on dates where the store is closed.
Stickers Lucky Dip Terms
We’ll pick 3 random stickers to add to your order. When we say random, we mean really random. You could get anything! Even something you don’t like - or something you already have - so think carefully before selecting this option!